TC Backer Construction, LLC

Privacy Policy

Effective date: July 20, 2026

TC Backer Construction, LLC (“TC Backer,” “we,” “us”) operates the website 321gutterdone.com. This policy explains what information we collect when you use our website, request an estimate or inspection, call us, or receive text messages from us — and how we use and protect that information.

Information We Collect

Information you give us. When you fill out a form on our website, request a free inspection or estimate, apply for financing, call us, or text us, you may provide your name, phone number, email address, property address, the services you’re interested in, and any details you share about your project.

Call information. Calls to our phone numbers may be recorded and tracked for quality assurance, training, and to help us respond to your request. Our phone system logs the number you call from, the number you dialed, and the date, time, and duration of the call.

Information collected automatically. Like most websites, we use cookies and similar technologies to understand how visitors use our site, measure our advertising, and improve our pages. This may include your IP address, browser type, device type, pages visited, and how you arrived at our site (for example, through a search engine or an ad). We use services such as Google Analytics and Google Ads for this purpose. You can control cookies through your browser settings.

How We Use Your Information

We use the information we collect to:

• Respond to your requests and schedule inspections, estimates, and service appointments
• Communicate with you about your project, including by phone, email, and text message
• Send appointment reminders, follow-ups, and — if you’ve agreed — occasional offers and promotions
• Process financing applications through our financing partner
• Operate, measure, and improve our website and advertising
• Comply with legal obligations and enforce our terms

Text Messaging (SMS) Program

If you provide your phone number and agree to be contacted, we may send you text messages about your request, appointment scheduling and reminders, project updates, and related information. Message frequency varies. Message and data rates may apply.

• Opt out any time: reply STOP to cancel. You may receive one final message confirming your opt-out.
• Help: reply HELP or contact us at (717) 837-5456.
• Consent to receive text messages is not a condition of purchasing any goods or services.

How We Share Information

We do not sell your personal information. We share information only with:

• Service providers who help us operate our business — such as our website host, customer relationship and messaging platform, call tracking service, scheduling software, and appointment/call center support — and only as needed to perform services for us
• Our financing partner, Service Finance Company, LLC, if you choose to apply for financing (their handling of your application is governed by their own privacy policy)
• Advertising and analytics providers (such as Google) in connection with measuring and improving our marketing
• Legal and safety purposes, if required by law or to protect our rights, customers, or others

How Long We Keep Information

We keep customer and lead information for as long as needed to serve you, maintain business records, honor warranties, and meet legal requirements. You may ask us to delete your information at any time (see below); we will honor deletion requests except where we’re required to keep records for legal, warranty, or administrative purposes.

Your Choices and Rights

• Text messages: reply STOP to opt out at any time.
• Email: use the unsubscribe link in any marketing email.
• Phone: ask us to stop calling and we will honor your request.
• Access or deletion: contact us using the information below to request a copy of the personal information we hold about you or to ask us to delete it.

Children’s Privacy

Our services are directed to homeowners and adults. We do not knowingly collect personal information from anyone under 18.

Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect the information you share with us.

Changes to This Policy

We may update this policy from time to time. The current version will always be posted on this page with its effective date.

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